Orders Queries & Issues
What should I do if my order is delayed or hasn’t arrived?
We understand how important it is to receive your Miniml order on time. Here’s how to track your order and what to do if there’s a delay. Once your order is dispatched, you’ll receive an email with a tracking link. If you haven’t received a dispatch
What happens if an item from my order is out of stock?
At Miniml, we manufacture all our products in-house, which means stock levels can fluctuate quickly. If an item from your wholesale order goes out of stock after you've placed your order, here’s how we handle it:. If you have any questions or specifi
How will I be informed about the delivery time of my order?
At Miniml, we aim to keep you informed about the delivery of your order every step of the way. The method of delivery will determine how you receive tracking information:. If you have any questions or require special arrangements for your delivery, p
What Should I Do If My Order Arrives Damaged or Incorrect
At Miniml, we do our best to ensure your order arrives in perfect condition, but if you receive a damaged item or experience a delivery issue, we’re here to help. If your order arrives damaged, please follow these steps:. What to Do If You’ve Receive
Can I edit or add anything to my order?
We understand that sometimes you may need to make changes to your order after placing it. Here’s what you need to know about editing or adding items to an order with Miniml. We may be able to amend your order if the items are in stock and your order
What Is Your Returns Policy?
At Miniml, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your products, we offer returns within 30 days from the date your order was shipped. How to Return an Item. To initiate a return, please co
What Methods of Payment Do You Accept?
We accept all major cards (VISA, Mastercard, American Express), Apple Pay and Google Pay.
Under 100 Miles Van Delivery Info
If your business is located within 100 miles of our warehouse, you may be eligible to receive your orders via the Miniml van. In most cases, the order will be delivered via our Miniml van, unless:. If we are unable to add your order to the van route,