Can I edit or add anything to my order?Updated a month ago
We understand that you may sometimes need to make changes to your order after placing it. Here’s everything you need to know about amending an order with Miniml.
Can I Add or Remove Items from My Order?
We may be able to amend your order, provided the items are in stock and your order has not yet entered the picking process or been dispatched.
If you would like to add items to your order, you’ll need to contact us by phone or email. Any additional payment must be taken over the phone at the time of your request. Unfortunately, we can no longer add items to an order and send a separate invoice for payment, or place orders on behalf of customers.
Please keep in mind:
Even if you haven't received your tracking information, our warehouse team may already be picking your order. Once this process has started, we may be unable to make any changes.
If you have received your tracking information, your order has already been processed and prepared for courier collection. At this stage, we're unable to amend your order.
Removing items from an order may also be possible, depending on how far along your order is in the fulfilment process.
Can I Change My Delivery Address?
If your order has not yet entered the picking process or been dispatched, we may be able to update your delivery address. Please contact us as soon as possible with your order number and the correct delivery details.
What If My Order Has Already Shipped?
Once your order has been dispatched, delivery address changes are not guaranteed and depend on whether the courier can amend the delivery details.
If your parcel is delivered to an incorrect address and you are unable to retrieve it, we cannot offer a replacement, as the delivery details provided were not an error on our part.
Need Help?
If you need to request a change to your order, please contact our customer service team as soon as possible and have your order number ready.
We'll always do our best to help, but please be aware that changes cannot be guaranteed once your order has entered the picking process.