What happens if an item from my order is out of stock?Updated 2 months ago

At Miniml, we manufacture all our products in-house, which means stock levels can fluctuate quickly. If an item from your wholesale order goes out of stock after you've placed your order, here’s how we handle it:

1. Stock Assessment 

• Our team assess orders everyday and whether the product will be back in stock within the expected lead time. 
• If it is expected to be restocked within this timeframe, we will hold your order and ship it in full once the product is available.

2. Contact & Shipping Options

• If the item will take longer than expect lead time to restock, we will reach out to you with the following options:
  • Ship the rest of your order immediately and send the out-of-stock item separately when it becomes available.
  • Offer an alternative product as a replacement.

3. Backorders for Van Route Deliveries

• If your order is scheduled for delivery on our van route, the out-of-stock product will be automatically back-ordered.
• It will either be:
  • Dispatched via courier once it is back in stock.
  • Delivered with your next Miniml van order.

If you have any questions or specific preferences regarding your order, please don’t hesitate to reach out to our Customer Service team. We appreciate your patience and support as we work to fulfil your order as efficiently as possible.