What should I do if my order is delayed or hasn’t arrived?Updated 5 months ago
We understand how important it is to receive your Miniml order on time. Here’s how to track your order and what to do if there’s a delay.
1. Check Your Tracking Information
Once your order is dispatched, you’ll receive an email with a tracking link.
If you haven’t received a dispatch email, check your spam or junk folder.
If tracking hasn’t updated within 48 hours, the courier may be experiencing a delay.
2. Dispatch & Delivery Times
Dispatch: We aim to dispatch orders are sent within 2–5 working days.
Delivery: Once dispatched, delivery usually takes 3–5 working days.
Larger Orders: Orders with 20L units or multiple items may take longer and may arrive in multiple consignments due to courier van capacity.
200L Drums: Orders containing 200L drums have a 10 working day lead time.
Tip: These are estimated windows. Smaller orders often arrive sooner. During busy periods, such as sales or holidays, deliveries may take longer.
3. Contact the Courier
If tracking shows a delay, contact the courier directly:
4. Contact Miniml
If your order hasn’t arrived and tracking hasn’t updated for 48 hours, contact us with:
Your order number
Your full name and delivery address
A brief description of the issue (e.g., “Tracking hasn’t updated in 3 days” or “Courier says delivered, but I haven’t received it”)
Email: [email protected]
5. Missing or Lost Orders
If your order is marked as delivered but hasn’t arrived:
Check with neighbours or safe places around your property.
Contact the courier to confirm the delivery location.
If still missing, let us know and we’ll investigate further.
6. Refunds & Replacements
If your order is confirmed lost, we can offer:
A replacement
A gift card
A full refund
We aim to resolve issues quickly so you receive your products without further delay.